Are you losing patients before they come through your door?
MysteryShopperMD is a necessary tool for medical practices. Studies show that only one in 14 inquiries into your practice schedules a consultation. If you compare that to any other business, that number is quite low. The problem is that front desk staff is not always given the tools and training necessary to manage callers. MysteryShopperMD conducts a series of tests to test your staff in a number of areas including:
- Basic Phone Etiquette
- Website Inquiry Response Time
- Hold Times
- Staff Interpersonal & Sales Skills
- Compliance With Policies and Procedures
- Staff Product and Procedure Knowledge
You will receive an unbiased evaluation of your callers′ first impressions. Our Agents are experts, trained specifically to handle the intricacies of the healthcare industries. 7 Mystery Patient tests will give you the valuable information you need to find areas of improvement. We record our communications with your staff to provide you with accurate reporting. Please fill out our form for more information.