Live Chat Tool and Service
Get more leads and boost engagement on your website!
Welcome to MyMedLeads Live Chat
MyMedLeads is excited to offer our new live chat tool, which connects your site visitors to a live agent trained to handle medical inquiries. Website visitors are prospective patients looking for answers to their questions. Live chat allows you to personalize their experience while preventing them from leaving and potentially choosing another doctor.
GET MORE LEADS
Generate more leads on your site without creating additional work for your staff.
IMPROVE USER EXPERIENCE
Create a superb customer service experience for your online prospects.
BOOST MARKETING ROI
Boost conversions from your website and get a better ROI on your online efforts.
24/7 MONITORING
Chat agents are available 24/7 so that you can engage with prospects after hours.
FACEBOOK INTEGRATION
Our chat service can field leads on your Facebook page via FB Messenger integration.
MEDICAL EXPERTISE
Our agents are trained to handle healthcare inquiries and respond appropriately.
ENGLISH & SPANISH
Both English and Spanish languages are available for your website visitors.
FUNNEL INTEGRATION
Contact information captured from web leads will funnel into your MyMedLeads CRM.
How It All Works
Customization
Our team will customize the chat widget design to match the look and feel of your website. We will also work with you to create chat responses for our agents to use, so that all messaging stays in line with your medical practice’s guidelines.
Quick Setup
Adding the MyMedLeads chat widget to your website takes only a few minutes and is as simple as pasting a couple lines of code into your site. No configuration is required on your end. Once the code is added, you’re ready to go!
Get New Leads
Once the chat tool is live, our agents will begin engaging your website visitors and sending qualified leads into your MyMedLeads sales funnel. As a MyMedLeads client, you only pay a one-time $300 setup fee, and then $20 per qualified lead after that. Our chat tool is also available for non MyMedLeads users. Users also have the option of managing live chat conversations themselves during normal working hours.
“Excellent customer service, thorough prospect engagement, and timely transcripts!”
“The team at MyMedLeads are great! Easy setup and a great price. A no brainer for someone looking to set up an easy chat feature for their website!”
“I appreciate the knowledgeable people who answer the chats; the prospects seem satisfied. Also, it is great that I only pay for actual “sales” leads .. and they do a fine job of distinguishing leads from general inquiries.”
Connect Visitors Directly with Call Connect
Call Connect is a free add-on feature that gives you the ability to connect visitors directly to your office by phone from within the chat box. Offering a seamless transition to phone support can really take your patient experience to the next level and increase conversion rates in the process.
Automatically Transfer Leads to your Office Phone
Whenever a chat visitor makes a request, our agents will ask them for the best phone number where they can currently be reached. We will then enter the phone number into our system, which places an outbound call to the chat visitor’s phone. When they answer they will hear the following message: “Connecting you to [Name of Practice], please hold.”
Connect Your Patient Coordinator to Live Chat Leads
At the same time, our system will also place a call to your office. The caller ID number for Call Connect calls will always show up from a 925 area code, indicating that you have a chat call coming in. When your patient coordinator answers the phone, they will also hear a recorded message: “Connecting potential chat customer. Please hold.”
Capture More Leads with Exit Pop-Up
Exit intent pop-ups are a great way to boost conversion rates without disrupting your visitors’ experience. This feature utilizes mouse tracking technology to identify when a visitor is about to leave your website. Only then will the pop-up box display with a custom message designed to engage visitors and keep them on your site.
Our industry trained agents will field any responses you receive in the exit pop-up chat box and deliver lead information to you via email. Exit pop-ups are a last resort for capturing visitor information before they leave and can help you save 10-15% more online leads.
Studies have also shown you can gather 10x more email addresses with an exit pop-up than you could with a traditional web form. Many websites use this feature to offer visitors a discount or other incentivizing offer. This is a great way to capture contact information and save a potentially lost lead.
Increase Conversions on Your Facebook Ads
Our Facebook Messenger integration helps you get the most out of your Facebook ads and promotions. This feature allows users to instantly connect to your practice through call-to-action buttons on Facebook ads that integrate directly with our Live Chat feature.
After clicking the “Send Message” button on your Facebook ad, users are instantly dropped into their Facebook Messenger app or desktop Messenger inbox. From here, our MyMedLeads chat agents can take over, engaging leads and collecting contact information.
Today’s consumer prefers to chat with businesses in real-time rather than talk on the phone or wait for email responses. Our Facebook integration allows you to interact with leads on their preferred, mobile-optimized messaging platform.
Studies have also shown Messenger ads to be more effective than regular Faceobok ads, with leads generated through the “Message Us” CTA converting at 4x the rate of those generated through lead ad forms.