Improve Staff Performance & Productivity
MyMedLeads is designed to help your front office staff work smarter and close more prospective patients. The software frees up your team to focus more on high value work like patient care, rather than monotonous clerical tasks that do not help to grow your practice.
Productivity-Boosting Tools for Medical Office Staff
MyMedLeads empowers your front-office staff with the tools they need to perform at their best and boost the profitability of your practice. A medical practice is only as strong as the sum of its parts. Your marketing may be performing well, but if your frontline staff cannot convert these callers into visiting patients, then you’re still wasting money.
Most front office personnel are poorly trained when it comes to converting callers. MyMedLeads equips your staff with the tools they need to handle and close prospective patients. Our web-based software is loaded with a suite of easy-to-use tools that streamline your front office workflow.
Advanced automation features significantly reduce the amount of time your staff spends on repetitive data entry tasks while improving the accuracy of your information. Our unique desktop notification app automatically converts caller information into a lead that is instantly ready to be managed in the system.
Automation and streamlining your office workflow is a huge component of our software. Other timesaving tools include followup automation and reminders, automated email marketing, appointment reminders, online reputation management, automatic referral engine and more.
Automate Your Practice with MyMedLeads
MyMedLeads offers a number of advanced automation features that significantly reduce the amount of time your staff spends on repetitive tasks such as manual data entry, email marketing and appointment reminders. Lead details are captured automatically and can be transferred directly into your practice management software with the click of a button. Our software makes it easy to begin nurturing leads that do not schedule right away with automated email campaigns.
MyMedLeads centralizes all of your prospective patient data, marketing campaigns, follow-up activity, ROI analytics and more in one web-based portal. High-level views of patient inquiries and practice activity allow you and your staff to quickly view reports that matter while delivering useful, actionable information straight to your dashboard.
Enhance Phone Skills with Call Recording
MyMedLeads can record marketing related inbound and outbound calls without the need for any hardware or changes to your business phone. Calls can then be rated to ensure quality. These call recordings can also be used to help your staff refine and optimize their phone management skills and can be a great resource for training new employees.
Improve Follow-Up Communication
Studies show that leads are usually called one time. Yet research has shown that making a second phone call can increase the chance of making a sale by 22%. Our software makes following up with leads that have not yet converted a painless process. Each week, MyMedLeads creates a follow-up list and adds it to your staff’s to do list. Reps can make calls directly from the system with the click of a button.
MyMedLeads also makes it easy to create lead nurturing campaigns that automatically market to prospective patients based on their interests. Our Communication Center can segment leads that have not scheduled an appointment and place them in the appropriate drip campaign. Leads will automatically receive engaging content that is relevant to their needs, helping to drive them down your sales funnel and closer to becoming a paying patient.
Run Staff Performance Reports
MyMedLeads also gives you the ability to run staff performance reports based on individual staff member’s interactions with leads, including response times, daily call volume, phone etiquette, follow up habits, and conversion rates. This data is collected and used to generate comprehensive staff performance reports that allow you to evaluate the effectiveness of your team and identify where improvements can be made. The end result is an enhanced patient experience, increased lead to patient conversion rates, and an overall boost in your staff’s performance and motivation.